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Documentation is Key

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ZIO would like to introduce you to Fred, our CTS-D certified Design Engineer.

We had the pleasure of sending Fred to InfoComm14, and he came back with a wealth of knowledge; which he’d like to share a little bit of with you.

“At the InfoComm shows there are an abundance of classes offered by manufacturers and the InfoComm organization on every topic related to being in the technology business. These classes allow Certified Technology Specialists (CTS) to earn Renewal Units (RU) so that we can retain our certifications and learn about the latest in technology.

One of the classes I attended was named, “Site Surveys; Client Expectation Management”.

Up front planning, communication, documentation and drawings are always important, especially when working on a project with other trades involved (electricians, builders, designers, etc.).

Why?

Insufficient up-front planning and poor communication on the project can cause delays and added expenses. Not to mention it causes added stress on the companies involved and you – the client.

Communication is always key, especially when designing an integrated technology system that controls your whole home or business. Proper documentation and site surveys help the project run smoothly; even at the end (during crunch time) when everyone is trying to complete the project. Not only will this help the technicians and trades involved, but it will also ease your mind as you anxiously await your new system.

It all starts with the initial customer meeting and site survey. This meeting requires:
  • Good communication
  • A detailed site survey form
  • Even more communication with any trade companies involved
Our site surveys and documentation allows you to visually see:
  • What technology will be installed
  • Where all of the technology will be placed
  • How it will communicate with every other piece of equipment
  • And, will give references down the road for easy maintenance and repairs
By having this documentation and a good conversation with you, we increase our chances to finish your project on time, and within your budget.”

At ZIO, our #1 priority is your customer satisfaction. If you’re informed ahead of time, this will allow us to meet those expectations while making any project with us as seamless as possible.

Contact Us

menu phone 407.622.2262
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660 Clay Street
Winter Park, FL 32789
(407) 622-2262

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